Making Facebook Work This Year.

I've been contemplating the efficacy of facebook for a church (or other organization).  I'd like to take some time this new year to reflect on what seems to work and what doesn't.

What you see above doesn't work.  It gives information, you're right.  It shows what we were doing, at the time, certainly.  There is nothing wrong with sharing information and announcements on facebook, but that can't be the totality of it...in fact i'm not convinced that facebook is even particularly good at working like a calendar or bulletin, but I think there are ways to do that...I'll get to that in another post.   What I want to say today: facebook is meant to connect with people on a relational level.  There should seldom be a post that doesn't share a photo, video or link to an interesting story.

But, just because you have a link or a photo doesn't mean its good.  Some churches augment their 'announcement feed' with links to denominational news stories or, worse yet, stock photos**.  If that is the extent of what we do, then we are doomed.

I want to suggest that developing a successful church facebook page comes with continually developing original content.  There is no other way to do it effectively...

Photos:  Pick up a digital camera or the nearest smart phone and take photos.  Not blurry snapshots and not all of them can be from the back of the room.  Get in close to people and show happy expressions.  OH, and please, get a variety of people.

Get Permission:  It should go without saying, but please take the time to ask permission from adults to use their photos and make a permission slip for photo an video a part of your sunday school registration so that you can easily know which parents are cool with you using their children's photos and which ones don't.  Don't post photos where children's faces are clearly visible without permission (the exception, for me, is public performances where the photo or video is of a large group from a distance)!

Video:  It can be as simple as an iphone or as complicated as a professional camcorder, but there are middle-of-the-road options for most churches.  Get a digital camcorder with an external mic plug (there are some inexpensive ones).  With an adapter or two from radio shack you can plug the church microphones into your camera and have decent sound if you do an interview.  But, again, don't just put up anything.  Just because it is video, doesn't mean it is good.  Just panning across a crowd will cause yawns to form and people will not click your next video.  Sure, pan the crowd and get videos from behind children and adults so that you have some b-roll that you can use without faces...but get some close up videos and pull people out of the room and ask them to tell what is happening; why they chose to come; and what they like about the event / the church.  Remember, we are not reporting just WHAT happened, but who and how it makes us feel.  and then... most computers have a basic video editing program.  open it up and put together a short video.  For the most part (for shots around the church or short interviews): don't go over 2-3 minutes, in fact, 30 seconds - 1 minute will give you the best results in my experience.

Recommendations:  There is a very under-used section on facebook pages called recommendations.  For a company it is used for customers to 'recommend' the company or the product they sell: "I love [restaurant]'s food because it makes me think of home," "Everytime I walk into this [business] it makes me think of the day I got engaged."  Companies use this section to connect.  Churches need to start asking people to think about what they love about the church and post it there.  It is called evangelism and this is a very simple yet powerful way to share our feelings about our church in a visible way.  Oh, and don't be afraid to remove unhelpful recommendations or comments that get put there... and seek out a variety of voices for this section: get your youth and college students involved here.

Insights:  There are a million tutorials for facebook and the most accurate are right in the facebook help section...  spend some time learning about insights.  They are powerful tools that help you understand how your page is being used.  Very basically, the more that people like, share and comment about a post or recommendation...the more others are going to see your church and know that your organization is an active force in the community (that is "Reach")

Comment, Share, and LIKE:  Talk with your church staff or leaders to set an expectation that they would spend some time on the page and encourage them to regularly like, comment and share posts.  Now, here is the thing:  discourage people from liking everything.  Why?  My friends are likely to stop paying attention if something from my church comes up on their feed 5 times a day from me, but when staff and church leaders see something that actually connects with them - they should be sharing it.  When a person sees a variety of postings from your church that many of their facebook friends are connecting with, they may actually pay attention!

Oh, and if you are the page admin, don't be afraid to share items to other people's timelines.  For instance, when we had a Cantata I put up a video 'as the church' and then shared it to the choir director's timeline.  If it is an item that especially needs attention, "Like" it yourself or comment on it (as yourself, not the page).

Voice: I can not stress this one enough...  Use the right voice on facebook pages!  There is a blue bar at the very top of the page, if you are the admin.  It will look something like this:

For most posts for major events, youtube videos, etc. I make sure that I am posting, commenting and like as "Normal First UMC," but the staff and I have been trying to upload some photos short video clips and comments using our own voices...  (just go to the blue bar and click to change to your own "voice").  In the new facebook timeline they appear in a seperate section that gets less notice on the page, but they don't have to stay there!  Go to the "recent posts by others" click on "see more" and you'll see all the personal posts that have gone up.  Click on the X.  It doesn't delete it (although you could) but it gives you options and one of those options is "allow on page."  That moves the post by someone else to the main part of the page.  It gives a more personal face to the page and to the church.

Hiding:  One last thing, this season we did advent devotional.  Each day I wanted to put up the most recent devotional as a note, but, I didn't want 31 notes clogging up the page and making it look...well...boring.  So I put up the next day's note each evening and "hid" yesterday's note.  The note wasn't deleted and people could still comment on them and they were still showing up in people's feeds, but there weren't 31 notes in a row on the timeline by now, either.  This is critical to understand: what you see on your page timeline is not the totality of your church's presence.  Facebook is a complicated mix of timeline, notifications, newsfeeds and ads.  Posts exist even when they are hidden from your timeline and old items can be made new, simply by having people go back and like them (or re-sharing an old photo or video).

A successful page will have annoucements (although usually in the form of "events"), sure, but will have a focus on relationship building and content that is personal (not stock photos or, too often, denomination news links).  If you'd like to see some of things I'm talking about in action, feel free to stop by www.facebook.com/normalfirst.  Our page is far from perfect, but we are moving in the right direction.  I think that the staff are making great strides in how we take our church online and aim to 'connect' not just inform.

I hope your new year on facebook will be fruitful for you and your church!

**Hey, we occasionally use stock photos...but I suggest there is usually something better to use, it just takes more effort.

That's your new website? Really?

Image found at:  http://www.webtemplatesgallery.com/

I'm in the midst of thinking about church websites.  I started, as many pastors do, by looking at what I think are "better" church websites.  What I find are a lot of sites that look the same:

1. You have the static, old HTML format pages that are out-of-date, not relatable,  and ...well... ancient.  No thanks.
2. You have the cookie-cutter sites from E-zekiel or some other company that are obvious from a mile away, are unintuitive, have back-end management systems that are either so complicated that staff job descriptions should require programming languages or are so watered down that you can't implement mainstream apps like google and youtube, well, enough said, No thanks.
3. Or you have, what I'll call, the next-wave church website.  They are much better.  They are visually stimulating and are setup for more dynamic content and they are far less expensive than they used to be.  But they still all look much like one another...  they are still trapped in this mindset of "come to us," and they still tend to be 'information-based' instead of relational.

These websites have come a long way, but I feel like even the best of them are still running behind corporate websites saying, "We want to be like you.  Wait up!"

What is it we need for the church of this millennium?  What is the right answer for us?

In my blog I have already been shouting (in fact, I'm blue in the face) that we need dynamic, relational content on our sites...but I've, sadly, always been thinking of the existing model of church website with 'dynamic' content and more relational content in an existing structure.

This week I've been thinking that this is altogether the wrong concept.

Right now, the typical church website tends to have information about itself, some stories about upcoming events (all of this in a depressingly informational style), a calendar, a link to sermons / bulletins, and the *ALL-IMPORTANT* newsletter.  Hmmm,  Church websites, then, are taking a variety of things we already and making their proprietary website a forum for distributing them.

Why are we letting a gutenberg-based (500 year old technology) medium, for instance, dictate how we do church communications?  Why all the disjunct technologies and modes put together in such a contrived fashion???  How do we think completely out-of-the-box to redefine how our church communicates both on-line and internally?

I have a couple of thoughts, but, to be fair, I need to work on them here in Normal before I say anymore here online!  Put on your thinking caps and let's get outside of the box.  Let's transform church communications.

Here is to Creative and Effective Communicating!

A Social Media Pentecost

To Ponder:  Full Pentecost Scripture

When Pentecost Day arrived, they were all together in one place. Suddenly a sound from heaven like the howling of a fierce wind filled the entire house where they were sitting. They saw what seemed to be individual flames of fire alighting on each one of them. They were all filled with the Holy Spirit and began to speak in other languages as the Spirit enabled them to speak.  (Acts 2:1-4)

When the day of pentecost came, the believers were emboldened with the Holy Spirit.  They were able to be understood by the people around them, even if they spoke other languages.  The religious people of this past century have begun to struggle in being heard and understood by a new generation and their new and "troubling" ways of communicating.  I believe that the Holy Spirit is coming upon believers who are open to it and alighting us with new language and new ways of being heard!

Pastors and lay people alike who feel the Spirit upon them and who God has given the language of social media must be a new church, just like the earliest believers at Pentecost.

This is our chance.  This is a new day and there will be a new church whether we like it or not.  It will look different and it will not be confined by the traditional walls that we have come to associate with 'church.'  Will the mainline (or I prefer to say: old-line) churches (United Methodist, United Church of Christ, Lutheran, Presbyterians, etc) be a part of this new church?

If we can let go of the structure and fear that is holding us back, we will.  And the price is too high to not be a part of this new church.  We have theological gifts to share with a new generation.


Unfortunately... and I can only speak for the United Methodist Church, but our UM Communications and, in Illinois, our Conference Communication team make the church look old-fashioned (that's honest, mostly, I suppose) and they move too slowly and carefully.  Worse, they focus on communications rather than relationships!  Our denominations are stymied and they make us look terrible (recently at our annual charge conference we were shown a video of our bishop that made him look like a used car salesman, oh- and the district office couldn't provide my church a digital copy when asked!!!).  But at the local church level and in our own communities we can now accomplish bigger things than they are even capable of with social media.  Our reach can be effective in our local communities (even the most rural) and they can grow our local, walled churches...  yet our reach can also,now, go well beyond our local communities and walled churches.  When we effectively use the internet, social media, and blogging we can share faith, touch lives, and experience community in places that we never before dreamed possible.

If you are listening for the Holy Spirit in this new generation and want to speak out and connect with new people, I have some suggestions:

1. Make sure you have Facebook, Twitter, and Pinterest accounts and (and this is the really important part) grow your presence:
1. Work hard to cultivate a following by:
1. posting often
2. posting quality and relational materials
3. try not to use insider language
4. continually adding friends / followers
2. Look at other accounts / pages / walls / feeds and share interesting items
3. Don't be afraid to share personal things about yourself (within safety and reason).  Use these avenues as a way to foster relationships!
2. Get a blog account!!!
1. There are several sites that can help you, I especially recommend:  Blogger (by Google, just use your Google user/pass) or Wordpress.
2. Get your blog and social media accounts connected to your webpage.  It makes your page more dynamic and personal.
3. Share your blog by social media.  It turns 140 characters into a full and on-going narrative.
4. I can't emphasize this enough:  don't be afraid to share your own personal stories, yet connect them to your faith.
5. Keep it short.  Think in terms of a 1/2 to full page of paper at most when you write your blog! (This blog post is pushing the limit)
3. Keep your eyes peeled for new ways to connect online.  If lots of people are using 4square or LinkedIn, etc...then go where the people are.

Paul used tent making to build relationships, John Wesley went out to the masses in England preaching in fields and cemeteries...I don't know what it will look like entirely yet, but we have to find new venues and ways to build relationships and share our faith story!  Now, in 2012, we must be a Pentecost people!  We must feel the Holy Spirit as it enlivens us to share our faith and we must speak the languages that God is giving us the gift to speak.  It is our time and our new and exciting world.  Let's share our faith as disciples of Christ!!!

Title image found at:  http://peacesojourner.blogspot.com/2011_06_01_archive.html

Ministry from the Backyard.

I'm still on medical leave from my pastoral duties...at least officially. Although I preached this morning for a confirmation service at my church, I get to walk away without the worries and responsibilities of being a pastor for the rest of the week.

I came home and relaxed in my recliner and did all the things that a guy should do when he's recovering from surgery...but, then, when my wife got home I joined her in the backyard. She wanted to write a blog, but also enjoy the day. I couldn't argue with that. I went out and did the same.

I logged onto facebook, then twitter, and then went over my blog stats and posts. I really did very little, yet I communicated with a number of friends, member of my church family, and people in the community. As I sit in the sun and write blog posts (feeling the wind whip past me and the sun on my arms) I am connecting with other people and building relationships. A pastor who only did this all week would be...well, quite simply, lazy... Yet, shifting some responsibilities to make time for social media is a smart move.

Getting a small laptop or iPad and going to the local coffee shop or a restaurant...or using an iphone to update your status (or check-in) from a community event or location will enhance and deepen your ministry and your connection to the people who live near you.

It is time for pastors to recognize that making time for social media, not at the end of the week when everything else is done, but throughout their week (as a priority) will help them to do every other element of their ministry in today's new context!

NOTE:  The photos above were taken with intstagram.  If you are a pastor with an internet-connected smartphone, you need to get the app and start a photostream!  It's a fun way to share your world with others.

Nuts & Bolts

Alright, I've spent a lot of time talking about my ideology of communication.  Yes, some of it is dated, but I want to move on.  I want to write a bit about the "nuts and bolts."  I want to inspect more specifically how we put good communication into practice.

Over the last few months I have started an experiment by accident and I think we can learn something from it.  Let me tell you:

A few months ago I was in an unusual situation.  My church had decided to make major staffing changes, so I knew I was moving.  I went to the doctor and found out I had a brain tumor, and then my senior pastor went on vacation for a month.

When I went in to talk to my District Superintendent (the pastor who supervises my district of churches), she shook her finger at me and told me that I needed to communicate VERY CLEARLY and often with my church.  My job, she reminded me, was to minimize anxiety and keep the church informed.

She was right, but also I didn't want my wife burdened during (and after) my surgery with lists of people to call and email, nor did I want her to feel inundated with calls when she was going through a lot.  Hmmm.  Well, Facebook, Twitter and my blog turned out to be the solution.  It was perfect because friends, family, church family, and even the people who weren't yet on facebook could stay connected to my progress without much effort on my wife's part.  We ended up starting a new blog and by the end of that month we had over 6000 hits.  It was a great success.

It was an accident, but  it worked beautifully.  It wasn't just information, it wasn't just what happened, but it was about how I felt.  Perhaps more importantly, it wasn't just words but also video and pictures.  It turns out that I finally did all the things I'd been expounding on this blog for so long!  I was using social media to build relationships.  In the process of authentically expressing myself, I was sharing my life and faith with a larger audience than I preach to each Sunday.  How cool is that?  It was an accident, but I was actually doing the mission statement of the church... perhaps even more effectively than on Sunday morning.

What Would Jesus Tweet?

Image found on HuffPost

I'm going to steal some words from Leonard Sweet today:  It's not a question of whether Jesus would have tweeted or not.  It's a question of what Jesus would tweet.

You see, Jesus engaged in the community of the day and, I believe, continues to engage.  It's not a question of whether God would use twitter.  God is using Twitter and Facebook and Google...the church may not be, but God is present and active in community and our community is ever-shifting to the internet.

Today we have to ask ourselves a lot of questions about how we are going to communicate as a church.  We seem to think, these days, that the goal is to get our church on the internet and that will be 'good enough.' Maybe a website or a facebook page will get more people to come to us...where the real church is (behind a big stone wall).  No.  Not good enough.  We have to take our experiences of Christ into our online communities if we are to live out our faith authentically.

Do we remind people not just to "like" the church (which, btw, is waaayyy luke-warm) with our bulletin or do we ask people to check-in to show their friends they were at church.  Do we put an informational announcement out on our facebook page or do we RT (re-tweet) the pastor or church friend so that our followers become her or his followers?

What the "Googler" generation has grown up in (and what us older people may never catch onto) is a culture about relationships.  It is not just about what we say, but, just as importantly, how  we say it.  The church needs to delve into the relationship-building connections of the web.  We need to become more social and less institutional...and we need to find authentic ways to share God's love with the people of this world.

A New Church Audience: Online?

Image from flicker:  H Sundholm:  "This door belongs to Torshälla kyrka, i.e. the church in Torshälla, outside of Eskilstuna in Sweden."

The days of "going to" church are nearly over.  No, those days have been over for some time, now.  The days when people looked for their own denomination when they moved into town and came knocking at the doors to get in were lost in the 1960's.  There is a remnant, but the church has failed to respond to everyone else...

Today we have an opportunity to share the experience of faith with remarkable crowds.  Don't believe me?  While I was preparing for and recovering from surgery I blogged.  Over the past 6 weeks my wife and I have averaged 1000 hits per week on that blog.  One of the posts, alone, boasts over 400 hits.  On a Sunday morning I don't preach to crowds that large, sadly.  That means that if we take our faith to the web in dynamic, interactive ways there are untapped ways to share the Gospel.

We don't need to advertise the upcoming rummage sale or fundraiser, we need to authentically share our experience of life and faith.  That is what changes lives.

Facing the Reality of the Facebook.

I’ve talked to a number of pastors and other Christians who have taken a stand.  They say, “that’s why I don’t facebook.”  And those who do facebook, seem to struggle with just what it should be.  They find themselves frustrated by a social media that is so popular (and even essential) yet doesn’t work for them or their church in terms of evangelism.  What a shame that our church is unable to share such an important story as Christ when companies are able to use facebook and twitter to so effectively to market cheetos and radio talk shows.

What is wrong with us?  Well the problem is not in the social media.  I mean, social media has its problems, but it has the potential to be a highly effective tool and it has the potential to be used for the greater good of growing people in faith.  So it seems that ignoring it is to turn our backs on a new frontier of evangelism.  Now, having said that, I don’t blame any pastor for turning their back...up until now.  This new frontier is scary and confusing.

The problem is that as churches we have become confused over which story it is we are sharing.  Too often we use social media to share the story of the institution.  Worse yet, it isn’t even really the “story” we share but information (and begging).  The primary story that we are to share is a story of faith, that is, the story of Christ told through our: lives, faith, circumstances and our reactions to those circumstances.

My suggestion to Christians, and especially pastors, is to share your life authentically using Facebook as a spiritual practice.  It isn’t until you have built relationships with your facebook friends that you should ever consider announcing an event or making invitations, because that story is secondary to the story of Christ as told through your life!

Just What Is Needed

   Like I’ve already written, people, today, don’t need to sift through large amounts of information.  If I want to find out the top news stories of the day I can just bring up my personalized igoogle page and I can see the top viewed news stories according to the search engine, I also have a module that shows me the featured CNN stories and Al Jezeera.  I no longer have to go to multiple websites, not to mention a newsstand.  I also no longer need to leaf through all the pages of a newspaper or watch an entire news program at 6 or 10.  This may make me lazy, but it also makes me a twenty-first century young man.

    Hulu has further developed this trend with entertainment programming.  I no longer need to be at home at a particular time during the week to see my favorite show, nor do I need to worry about missing an episode.  I simply login to Hulu and all of my favorite shows are queued up and ready to go.  It doesn’t matter if it is CBS, ABC, NBC, FOX, Comedy Central, etc.  It also doesn’t matter if it is a Monday night or Thursday night show.  I get what I want, when I want it.

    The newspaper industry is floundering because they are still operating on the old paradigm that people will pay 75 cents to get the news from their paper.  Many people, of course, have subscriptions that the paper would come directly to them, but in our information age news the next morning it is already old.  More importantly, people have to seek that information through a subscription or going to a newsstand.  And it is only from one source for each purchase or subscription.

    As a church we still see the world through this old paradigm.  We think people will seek out a particular church and only be concerned for what that church’s materials and perspectives.  Even more peculiarly we, as churches, still seem to think that people will tack up the calendar from the bulletin or newsletter on their fridge; will surf to the web calendar several clicks into the church site; or, more surprisingly, think that people have a paper calendar they are writing everything on.  What people really have in their pockets -many at least- are PDA’s, or more likely internet connected cell phones.  What people are beginning to really value is calendars that are delivered directly to them.  Our church offices should be using calendars that can be subscribed to directly by our congregants so that our calendars are sitting side-by-side with theirs (such as google calendar)....but I’ve partly digressed from my point.  And the whole staff and leadership, more importantly, has to buy into this system.

    The church needs to stop using proprietary website stuff.  No more calendars that can only be viewed online or need to be updated by one particular person with web design expertise.  Videos should not be put on the site in such a way that people must go to the website to see it.  Youtube (or vimeo), google calendar and other avenues of communication that people are already using should be implemented, instead.  If we do this then, yes, the website can be more dynamic and more up-to-date for people who go there, but more importantly the stories and content are out on the web for people to stumble across, to subscribe to, and to share on social media with friends.  Why not setup the church website with “share” buttons so that stories, photos and videos can easily be shared to their facebook, youtube, twitter and email friends?

    The church has to get outside of the old paradigm.  We have to take our story outside of the new boundaries of church:  the church website.  ...and don’t forget we’re taking stories and faith, not information!

Blogging As Spiritual Discipline

    As I’ve begun to consider how the church (the people of Christ) must re-imagine how it shares its story with the world and one another, I keep coming back to blogging.  Blogging has been around for quite some time now, but it is not going anywhere.  If anything, it is gaining in popularity.  I think we have underestimated this form of communication.  Let me share a non-church example:

    One of my professors, Dr. Brook Lester, integrated blogging into his Introductory class on the Hebrew Scriptures.  He is convinced that the blog is going to become mainstream for communication in education. You see, so far there has been a sense that PhD’s are not taken seriously if they blog, yet serious -even ground breaking- work is being shared through blogs.  There are several reasons that blogging could be a powerful tool to education:

1. First-of-all professors have access to new and exciting projects and work instantly, there is no waiting for publishers.
2. Because the work of these academics can be tagged and searched, “pipes” of information can be setup so that all of the most cutting edge research (down to the moment) can be seen side-by-side in, nearly, real-time.
3. The communication is raw and narrative in style...but more importantly it is two-way. Comments and photos can be quickly posted by others so that a new collegial environment can be formed.

    So, let’s break this down for the church.  The church website has always been far too static to do the church much good.  It is just another way for the church to put up information in hopes that people will come looking for it.  Imagine, instead a church that encouraged interested members and leaders to begin blogging as a spiritual practice.  Using Yahoo “Pipes”, they setup the church website so that church members whose blogs have a certain tag in them are piped into the website.  When ‘edna’ blogs about how she was spiritually transformed through a recent bout with cancer.... or John blogs each day of a church mission trip; the stories are being shared with the community of faith.  Best yet, their friends are seeing faith stories naturally.  You see, our church member’s friends can see these blogs in a number of ways and it is not just another avenue to creating ‘dynamic, emotive [and narrative] content’ but also an avenue of bringing people to the website and even to the church, perhaps.

    To get there: FIRST, pastors and other church leaders must begin blogging about their lives and need to make it part of their spiritual practice (not just something to check off a list at the end of the week).  SECOND, as we talk with our congregations about spiritual practices and Christian witnessing.... we need to talk seriously about this new, American schizophrenia where we lead two lives a “real life” and, then, a virtual facebook life where we say things or post pictures we would otherwise never show!  We need to begin modeling what it means to have an authentic witness not just during an hour on sunday morning but out in the world and even in the cyber-world.  THIRD, we must be willing to let go of content control.  Someone may post something inappropriate or, perhaps, not-flattering about the church....but as a community of faith, that is always possible right in the sanctuary of our church.  We must trust our communities to respond to negativity with optimism and love.

    As I understand it, John Wesley kept two journals:  one set of private journals and one set of public journals.  These were both for his own spiritual growth, but the more public journal was also intended that others would grow in faith.  If we are to continue this Methodist legacy, it seems that blogging is the twenty first century solution.  Let us grow our faith as well as help others as they seek to grow in Christ. Hmmm...Let’s take our faith outside of the church walls!  Let’s not just tell an ancient bible story yet again, but tell our own stories relating them to faith!